GraphiteHub Limited (Company No. 16293837) ("GraphiteHub", "we", "us") operates the website graphitehub.com. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you create an account, subscribe to our newsletter, submit an enquiry, or browse our site, we may collect your name, email address, company name, and basic usage and device data such as IP address, browser type, and pages visited. We also use cookies to help our site function and to understand how it is used.
We use your information to provide and improve our services, manage your account, respond to enquiries, and send you communications. By creating an account or subscribing to our newsletter, you consent to receiving emails from us — including market updates, price summaries, industry news, announcements, and insights. You can unsubscribe at any time using the link in any email or by contacting us directly.
We process your data based on your consent (e.g. newsletter sign-up), contractual necessity (e.g. providing account services), legitimate interests (e.g. analytics and service improvement), and where required by law.
We do not sell or trade your personal data. We may share it with trusted service providers who help us operate our website, send emails, and analyse usage — all under strict data processing agreements. We may also disclose data where required by law or in connection with a business transfer.
We keep your personal data only for as long as reasonably necessary to fulfil the purposes described in this policy and to meet any legal or regulatory requirements. When data is no longer needed, it is securely deleted or anonymised.
We use essential cookies to keep the site running and analytics cookies to understand visitor behaviour. You can manage cookie preferences through your browser settings. Disabling some cookies may affect site functionality.
Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions recognised by the UK government.
Under the UK GDPR you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing or withdraw consent at any time. To exercise any of these rights, email us at Harry@graphitehub.com. We will respond within one month. If you are unsatisfied with our response, you may contact the Information Commissioner's Office (ICO).
We take reasonable technical and organisational measures to protect your data. No system is entirely secure, but we are committed to safeguarding your information to the best of our ability.
We may update this policy from time to time. Material changes will be reflected by updating the date above and, where appropriate, notifying you by email.
